Elements and Performance Criteria
- Determine team requirements.
- Analyse and record requirements for teams in a property agency.
- Develop and record key performance indicators (KPIs) for teams which incorporate agency objectives, targets and are consistent with business strategies.
- Determine and develop role and responsibility descriptions for each team member.
- Determine structure of and develop plans for each team.
- Allocate resources to support attainment of team and agency KPIs.
- Implement strategies to manage teams.
- Communicate agency standards, culture and business expectations to teams.
- Communicate agency team targets and roles to agency staff.
- Establish and maintain communication within and between teams.
- Promote balanced participation of team members in discussions and activities.
- Negotiate work roles of team members to balance team goals, job requirements and team members' individual difference.
- Manage team performance.
- Implement strategies to provide training, coaching and mentoring for team members.
- Implement strategies to address team or individual performance issues and provide constructive feedback.
- Implement strategies to monitor conduct of teams according to legal requirements and agency policy.
- Implement conflict resolution processes to support team effectiveness.
- Review team member's performance and use results in planning individual professional development.
- Manage and review allocation resources to support attainment of targets and KPIs.
- Evaluate team performance.